Why prioritize cutting back no-shows?
It's estimated that a practice loses on average $200 for every no-show.
No-shows have a ripple effect on your staff and other patients. When someone doesn't show up for their appointment, it throws off the whole schedule.
Your team may spend time trying to fill the empty slot or recover the lost revenue, which can impact other areas of the business.
No-shows have a ripple effect on your staff and other patients. When someone doesn't show up for their appointment, it throws off the whole schedule.
Your team may spend time trying to fill the empty slot or recover the lost revenue, which can impact other areas of the business.
Time to bring this mayhem to an end!
What's Next
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1. Implement self-service online scheduling
Many health and wellness businesses now offer self-service online scheduling. This type of scheduling allows patients to go to the practice's website and schedule their appointments without having to call or speak to a receptionist.
Data shows that 40% of appointments are booked after business hours when the practice is closed.
67% of patients prefer to book their appointments online. Among Millenials, this is as high as 90%.
Data shows that 40% of appointments are booked after business hours when the practice is closed.
67% of patients prefer to book their appointments online. Among Millenials, this is as high as 90%.
Step 1 - get proper online scheduling
Let’s continue
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2. Establish automated reminder system
With an effective reminder system, practices can help reduce missed appointments and improve patient compliance.
Your system should give patients the option to receive reminders via SMS, email, or both.
We also encourage follow-up notifications to collect reviews or share treatment details.
Your system should give patients the option to receive reminders via SMS, email, or both.
We also encourage follow-up notifications to collect reviews or share treatment details.
Step 2 - Fully automate SMS and email reminders
Bring it on!
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3. Take payments at appointment booking
Taking payments at the time of scheduling can increase patient compliance.
While waiting to take payments until the patient arrives for their appointment can be more convenient for them, it may also lead to more no-shows.
If you do not wish to take full payment when scheduling, you could require patients to provide their credit card numbers instead.
While waiting to take payments until the patient arrives for their appointment can be more convenient for them, it may also lead to more no-shows.
If you do not wish to take full payment when scheduling, you could require patients to provide their credit card numbers instead.
Step 3 - ask for cash early. Got it.
Next step please
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4. Create an automated waitlist to fill no-shows
Not only do missed appointments disrupt the schedule, but they also mean that other patients may miss out.
An automated waitlist can be a helpful tool to fill empty appointment slots that open up due to no-shows or late cancellations.
When a patient cancels their appointment, you can fill their space automatically from the waitlist, protecting the revenue.
An automated waitlist can be a helpful tool to fill empty appointment slots that open up due to no-shows or late cancellations.
When a patient cancels their appointment, you can fill their space automatically from the waitlist, protecting the revenue.
Step 4 - keep a waiting list warm. Understood.
Come on!
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5. Use appointment scheduling tools that meet you needs
Purposeful appointment scheduling software can be a valuable tool for any medical practice.
Most practices have unique requirements with regards to catering to multiple locations, multi-staff, recurring bookings, virtual and physical locations.
Make sure your software can cater to all those specific needs.
Most practices have unique requirements with regards to catering to multiple locations, multi-staff, recurring bookings, virtual and physical locations.
Make sure your software can cater to all those specific needs.
Step 5 - Map out our needs and carefully select the right provider.
What's Next
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6. Introduce video consultations
Video consultation can bring a lot of flexibility and advantages to both practitioner and patient.
Virtual appointments can be helpful in various situations — for example, for patients who live in remote areas or for follow-up appointments that do not require a physical examination.
Virtual appointments can be helpful in various situations — for example, for patients who live in remote areas or for follow-up appointments that do not require a physical examination.
Just one last thing
Radically Impactful Scheduling & Video Tools
Fully HIPAA and GDPR-compliant telemedicine platform designed to simplify appointment scheduling
and run secure video appointments.